Description
The Customer Journey Map
Admin user | Fondazione Politecnico di Milano
27/12/2021
Gál Körmendy, from the Budapest Chambers of Commerce and Industry (Hungary), guides us in creating a customer journey map. We will investigate how and when the customer interacts with our company. We will learn how to understand and map customer expectations to improve our business.
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Sources
See Me In. (2021b, November 22). The Customer Journey Map (Gál Körmendy). YouTube. Retrieved December 14, 2021, from https://www.youtube.com/watch?v=MgZzKcxYzig&feature=youtu.be
