Description
Zendesk
Admin user | Gruppo Cooperativo CGM
09/12/2021
In order to truly achieve competitive advantage providing an exceptional customer experience is wonderful direction to go in. This quality experience of getting your customers feel appreciated and valued can be started upon quite easily. Many tools exist in order to automate and improve the customer service your company is providing; from support solutions to community engagement. It will take time to develop the right manner of conduct with your customer but once you find your signature approach rest assured that this is something no competition can ever copy from you.
Description
The most complete and extensive customer support. It can be integrated with many content management systems, customer relationship management tools, and web apps.
Key features
- Alerts / Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- Interaction Tracking
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Management
- Ticket/Issue Tracking
Pros&Cons
☑ Easy to use and beautiful intuitive interface.
☒ There’s not much to dislike. Zendesk is priced great, works well, and gives the data one need to reach his/her performance metrics.
More tools
If you are interested in more tools or any further information, visit wisebusiness.eu
